Service Level Benchmarks:-

14th Finance Commission: Declaration of Service Level Standards Notification 30-08-2019

14th Finance Commission: Declaration of Service Level Standards Notification Part-1

14th Finance Commission: Declaration of Service Level Standards Notification Part-2




            The service level benchmarks have been notified and targets fixed by the Govt. for 2012-13 :-

  1. Water Supply
      
         
S. No. Name of Indicator Unit Status on 31-03-2012 Target 2012-13 Achievement on 30-09-2012
1 Household level coverage of direct water supply connection % 71% 73% 73%
2 Per capita quantum of water supplied Litres per day (lpcd) 40 45 120
3 Extent of metering of water connection % 0% 2% 0%
4 Extent of Non-Revenue Water % 9% 9% 9%
5 Continuity of water supply Hours per day 3 3 4
6 Efficiency in redressal of customer complaints % 74% 78% 78%
7 Quality of water supplied % 100% 100% 100%
8 Cost recovery in water supply services % 3.5% 5% 3.4%
9 Efficiency in collection of water-related charges % 93% 94% 94%

        
2. Sewerage

S. No. Name of Indicator Unit Status (31-03-2012) Target (2012-13) Achievement (30-09-2012)
1 Coverage of toilets % 100% 100% 100%
2 Coverage of wastewater network services % 60.1% 65% 65%
3 Efficiency in collection of water % 2% 5% 2%
4 Adequacy of capacity for treatment of wastewater % 209% 209% 209%
5 Quality of wastewater treatment % 100% 100% 100%
6 Extent of recycling/reuse of wastewater % 0% 0% 0%
7 Extent of cost recovery in wastewater management % 3% 4% 3%
8 Efficiency in redressal of complaints % 72% 75% 75%
9 Efficiency in collection of sewerage charges % 100% 100% 100%

3.
Solid Waste Management

S. No. Name of Indicator Unit Status (31-03-2012) Target (2012-13) Achievement (30-09-2012)
1 Household level coverage of SWM services (door-to-door collection) % 20% 25% 25%
2 Collection efficiency % 85% 88% 88%
3 Extent of segregation of waste % 0% 5% 0%
4 Extent of processing of waste collected % 0% 0% 0%
5 Scientific disposal of waste in landfill sites % 0% 0% 0%
6 Cost recovery in SWM services % 0% 0% 0%
7 Efficiency in redressal of complaints % 75% 80% 80%
8 Efficiency in collection of SWM charges % 0% 0% 0%






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M.C. Shree Naina Devi Ji
District-Bilaspur,
Himachal Pradesh, India
Pincode: 174310
Email : mcnainadevi[at]gmail[dot]com
Phone : +91-1978-288025